Terms of Use

These Terms and Conditions apply to the Borenos Fried Chicken website. Please read this statement carefully before ordering. By accessing our site and initiating transactions, you agree to be bound by these terms and conditions and our terms of use policy.

SERVICES

Borenos Fried Chicken is available for Dine-in, Takeaway, and Delivery.

Borenos Online Ordering is available for Takeaway and Delivery.

Dine-in and Takeaway service availability vary depending on the operating hours of the restaurants. Last orders are available 15 mins before restaurant closing hours.

Delivery service is available daily from 11:30am to 09:00pm to a valid address in Kota Kinabalu with delivery fees chargeable, rates depending on the areas.

To ensure the safety of our riders, delivery service may be temporarily unavailable at selected areas or delivery timing may be affected due to bad weather, traffic conditions or other unforeseen circumstances. For orders above RM200, please order 2 hours in advance. For orders above RM500 and advance order of more than 3 days, please call Borenos Delivery hotline at 012 963 2280.

ACCOUNTS

You may be required to register an account to use certain features on our websites. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.

You are entirely responsible for maintaining the confidentiality of your password and your account and be responsible for all activities made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, please reach out to our customer service team immediately at [email protected]

MENU & PRICING

Prices and information are effective immediately and subject to change without prior notification. Meal deals and pricing may differ for Dine-in / Takeaway and Delivery. Prices are inclusive of prevailing SST.

Meal consists of a mixture of chicken parts. Choice of chicken parts is subject to availability. Chilled products (i.e. Coleslaw) should be consumed immediately upon receipt. Special requests (i.e. without sauce, chicken parts request) are not available for delivery service. Customers with special orders are advised to call our Borenos Delivery hotline at +6018 963 2280. Orders with more than 4 drinks may be served in non-chilled can for delivery. 

As part of our Go Green efforts, no straw will be served.

All pictures shown on our websites or social media are for illustration purposes only.  Actual products may vary due to product enhancement.  

CANCELLATION

Once an order is placed, no cancellation or modification is allowed. Borenos is not liable to provide a refund once an order is made and payment has been received.

PAYMENT

Payment can be made by cash, credit or debit card including Master, Masterpass and Visa. Payment shall be made at the point of order.