1. How do I place an order for Self-collect?

Placing an order for Self-collect is easy! Simply follow these steps:

Self-collect via Hotline Number

  1. Browse our menu online.
  2. Select the items you’d like to order.
  3. Place your order through WhatsApp.
  4. Our team will assist in confirming your order.
  5. Self-collect at your preferred outlet.

Self-collect via BorenosDelivery.com

  1. Visit our website at BorenosDelivery.com
  2. Select the items you’d like to order.
  3. Choose Self-collect and select your preferred outlet, date and time
  4. Self-collect at your preferred outlet.

2. Can I place an order for delivery?

Yes, We offer both Delivery and Self-collect options for your convenience. Simply visit BorenosDelivery.com or through online food delivery platforms (eg. FoodPanda, GrabFood, ShopeeFood, etc) to place your order.

3. Is there a loyalty program or rewards program for customers?

Yes, we value our loyal customers! Introducing the Borenos Reward Cards—earn a stamp for every RM20 spent on your purchase. Accumulate stamps and follow the instructions to redeem your selected item.

4. Does Borenos Fried Chicken offer catering services?

Yes, we do offer catering services for your events. Whether it’s a corporate, school, association, family event or any other social occasion, you may contact our catering hotline at (+6) 012 332 3885 for more details.

5. What are the accepted payment methods in your restaurant?

We accept payments in the form of cash, credit or debit cards, DuitNow QR and E-Wallets.

6. What do I do if my order arrives with missing items?

If your order arrives with missing items, you may follow these steps;

  1. Check your order receipt to verify the items you ordered are correct.
  2. Contact our outlet’s hotline immediately.
    Asia City Outlet: (+6) 018 963 2280
    Papar Outlet: (+6) 016 210 6023
    Alamesra Outlet: (+6) 016 634 6623
  3. Provide your order details and specify the missing items.

We’ll quickly address your concern(s).


1. Why do I have to wait 20 minutes for a Full Spring Chicken order?

The Full Spring Chicken is cooked to order, ensuring it’s freshly made upon each customer’s request. This allows us to serve you a delicious and freshly prepared meal.

2. Can I choose my chicken parts?

To serve your food quickly and accurately, this customised option is not encouraged during peak hours. However, if you prefer to do so, requested chicken parts are subject to availability.

3. I do not eat chicken, what other meal options do I have?

If chicken isn’t your preference, we do offer a variety of alternatives to cater to different tastes such as fish & chips, buns & mushroom soup.

4. What type of fish is served in your Fish & Chips Meal?

We serve battered fillets that are made from Alaska Pollock fish, which are found mostly in the north of the Pacific Ocean.

5. How many servings can a Full Spring Chicken serve?

A Full Spring Chicken typically serves around 2 to 4 people depending on the individual appetite & portion preferences.

Birthday / Events

1. Can I celebrate my birthday at Borenos?

Absolutely! You can celebrate your birthday at Borenos Fried Chicken! If you need private space, you can have it either at Borenos Alamesra or Borenos Papar. We welcome guests to enjoy their special day with us.

2. Can I hold a 100 pax party at Borenos?

Yes, please contact our hotline ((+6) 012 332 3885) for the venue according to your needs.

3. Is there a private room available for hosting meetings or gatherings with a TV projection?

Yes, we offer private rooms (seat up to 40 pax) at both Borenos Alamesra and Borenos Papar that are equipped with a TV projection and Bluetooth speaker.

4. How many days in advance do I have to book for a party?

For online bookings, at least 5 days in advance. If your party is less than 5 days away, please feel free to contact our team at (+6) 012 332 3885 to discuss the possibility of arranging a last-minute celebration (subject to availability).

5. Is there a minimum number of guests required to book a birthday event at Borenos?

There is no minimum headcount required. However, there is a minimum spending of RM350 required to book a party.

6. Can I customise the menu for a birthday party at Borenos?

Yes, you can definitely customise the menu to suit your preferences for the birthday party. However, there’s a minimum spending required in order to enjoy the birthday perks.

7. How can I book a birthday/meeting or special occasion at Borenos?

Kindly fill in our Google form HERE. Our dedicated team will reach out to you within ONE (1) working day.

8. How can I inquire about availability and details for hosting a birthday event at Borenos Fried Chicken?

To inquire about hosting a birthday event at Borenos Fried Chicken, please fill in the Google form provided on our website. Our dedicated team will reach out to you within ONE (1) working day to discuss availability, package details, and any other information you need for planning your celebration.

9. How long is the duration of the party?

The standard duration of the party is 1.5 hours.

10. Can I bring my own birthday cake?

Absolutely! You can bring your own cake.

11. Can I cancel a booking and still get my deposit back?

We have a policy of non-refundable deposits for cancellation of bookings. However, you have the option to purchase items that are redeemable with food using the deposit amount, valid within SIX (6) months from the date of booking.


1. What are the operating hours for Borenos' outlets?

Asia City Outlet: 24 hours (daily)

Alamesra Outlet:
9.00am – 10.00pm (Mon – Thu)
9.00am – 11.00pm (Fri – Sun, PH Eve, PH)

Papar Outlet:
9.00am – 10.00pm (Mon – Thu)
9.00am – 11.00pm (Fri – Sun, PH Eve, PH)

2. Where can I find Borenos outlets?

You can find Borenos Fried Chicken outlets at the following locations:

Asia City Outlet
Kompleks Asia City,
Lot G23, Ground Floor,
Jalan Asia City, Asia City,
88000 Kota Kinabalu,

Alamesra outlet
Lot 8, Block A,
Lorong Plaza Permai 1,
Alamesra Shop,
Jalan Sulaman Kuala Menggatal,
88400 Kota Kinabalu,

Papar outlet
Lot 13, Block D Plaza 22,
Kg Sapat,
89600 Papar,

3. Which outlet is currently open 24 hours?

Borenos at Asia City is currently operating 24 hours daily.


1. How can I place an order for BorenosDelivery.com?

Placing an order on BorenosDelivery.com is a simple process:

  1. Visit our website: BorenosDelivery.com
  2. Browse the menu and select the items you’d like to order.
  3. Proceed to checkout.
  4. Fill in your contact and delivery details.
  5. Choose your preferred payment method and complete the order.
  6. Once the order is confirmed, you will receive a confirmation email

2. How will I know if Borenos has received my online order?

You will receive a confirmation email from Borenos. This email will serve to confirm that we have received your order and it is being processed.

3. What are the operating hours for BorenosDelivery.com delivery?

Asia City Outlet: 9.00am – 10.30pm (Daily)

Alamesra Outlet:
9.00am – 9.30pm (Mon – Thu)
9.00am – 10.30pm (Fri – Sun, PH Eve, PH)

Papar Outlet:
9.00am – 9.30pm (Mon – Thu)
9.00am – 10.30pm (Fri – Sun, PH Eve, PH)

4. Can I schedule my order in advance?

Yes, you can schedule your order in advance through BorenosDelivery. If you’re placing a large order, you can also contact our team at (+6) 012 332 3885 directly to make the necessary arrangements.


1. How do I apply for employment at Borenos Fried Chicken?

Please visit HERE for more info.