FAQ
Services
Placing an order for Self-collect is easy! Simply follow these steps:
Self-collect via Hotline Number
- Browse our menu online.
- Select the items you’d like to order.
- Place your order through WhatsApp.
- Our team will assist in confirming your order.
- Self-collect at your preferred outlet.
Self-collect via BorenosDelivery.com
- Visit our website at BorenosDelivery.com
- Select the items you’d like to order.
- Choose Self-collect and select your preferred outlet, date and time
- Self-collect at your preferred outlet.
Yes, We offer both Delivery and Self-collect options for your convenience. Simply visit BorenosDelivery.com or through online food delivery platforms (eg. FoodPanda, GrabFood, ShopeeFood, etc) to place your order.
Yes, we value our loyal customers! Introducing the Borenos Reward Cards—earn a stamp for every RM20 spent on your purchase. Accumulate stamps and follow the instructions to redeem your selected item.
Yes, we do offer catering services for your events. Whether it’s a corporate, school, association, family event or any other social occasion, you may contact our catering hotline at +60 12-878 3109 for more details.
We accept payments in the form of cash, credit or debit cards, DuitNow QR and E-Wallets.
If your order arrives with missing items, you may follow these steps;
- Check your order receipt to verify the items you ordered are correct.
- Contact our outlet’s hotline immediately.
Asia City Outlet: (+6) 018 963 2280
Papar Outlet: (+6) 016 210 6023
Alamesra Outlet: (+6) 016 634 6623 - Provide your order details and specify the missing items.
We’ll quickly address your concern(s).
Meals
The Full Spring Chicken is cooked to order, ensuring it’s freshly made upon each customer’s request. This allows us to serve you a delicious and freshly prepared meal.
To serve your food quickly and accurately, this customised option is not encouraged during peak hours. However, if you prefer to do so, requested chicken parts are subject to availability.
We serve battered fillets that are made from Alaska Pollock fish, which are found mostly in the north of the Pacific Ocean.
A Full Spring Chicken typically serves around 2 to 4 people depending on the individual appetite & portion preferences.
Birthday / Events
Absolutely! You can celebrate your birthday at Borenos Fried Chicken! If you need private space, you can have it either at Borenos Alamesra or Borenos Papar. We welcome guests to enjoy their special day with us.
Yes, please contact our hotline (+60 12-878 3109) for the venue according to your needs.
Yes, we offer private rooms (seat up to 40 pax) at both Borenos Alamesra and Borenos Papar that are equipped with a TV projection and Bluetooth speaker.
For online bookings, at least 5 days in advance. If your party is less than 5 days away, please feel free to contact our team at +60 12-878 3109 to discuss the possibility of arranging a last-minute celebration (subject to availability).
There is no minimum headcount required. However, there is a minimum spending of RM350 required to book a party.
Yes, you can definitely customise the menu to suit your preferences for the birthday party. However, there’s a minimum spending required in order to enjoy the birthday perks.
Kindly fill in our Google form HERE. Our dedicated team will reach out to you within ONE (1) working day.
To inquire about hosting a birthday event at Borenos Fried Chicken, please fill in the Google form provided on our website. Our dedicated team will reach out to you within ONE (1) working day to discuss availability, package details, and any other information you need for planning your celebration.
The standard duration of the party is 1.5 hours.
Absolutely! You can bring your own cake.
We have a policy of non-refundable deposits for cancellation of bookings. However, you have the option to purchase items that are redeemable with food using the deposit amount, valid within SIX (6) months from the date of booking.
Outlet
Asia City Outlet: 24 hours (daily)
Alamesra Outlet:
9.00am – 10.00pm (Mon – Thu)
9.00am – 11.00pm (Fri – Sun, PH Eve, PH)
Papar Outlet:
9.00am – 10.00pm (Mon – Thu)
9.00am – 11.00pm (Fri – Sun, PH Eve, PH)
Penampang Outlet:
9.00am – 12.00am (Daily)
Puchong Outlet:
11.00am – 11.00pm (Daily)
You can find Borenos Fried Chicken outlets at the following locations:
Asia City Outlet
Kompleks Asia City,
Lot G23, Ground Floor,
Jalan Asia City, Asia City,
88000 Kota Kinabalu,
Sabah
Alamesra outlet
Lot 8, Block A,
Lorong Plaza Permai 1,
Alamesra Shop,
Jalan Sulaman Kuala Menggatal,
88400 Kota Kinabalu,
Sabah
Papar outlet
Lot 13, Block D Plaza 22,
Kg Sapat,
89600 Papar,
Sabah
Penampang Outlet
Lot 12, Block 33,
Bandar, Phase 2,
Jln Penampang Baru,
Bandar Baru Penampang,
88300 Kota Kinabalu,
Sabah
Puchong Outlet
E-G-27, IOI Boulevard,
Jalan Kenari 5,
Bandar Puchong Jaya,
47170 Puchong,
Selangor
Borenos at Asia City is currently operating 24 hours daily.
BorenosDelivery.com
Placing an order on BorenosDelivery.com is a simple process:
- Visit our website: BorenosDelivery.com
- Browse the menu and select the items you’d like to order.
- Proceed to checkout.
- Fill in your contact and delivery details.
- Choose your preferred payment method and complete the order.
- Once the order is confirmed, you will receive a confirmation email
You will receive a confirmation email from Borenos. This email will serve to confirm that we have received your order and it is being processed.
Asia City, Penampang, Papar, Alamesra Outlets:
Delivery Hours: 11.30am to 8.30pm (Mon – Sun)
Yes, you can schedule your order in advance through BorenosDelivery. If you’re placing a large order, you can also contact our team at (+6) 012 878 3109 directly to make the necessary arrangements.
Careers
Please visit HERE for more info.
